Privacy Policy

Last updated: May 21, 2025

Introduction

This Privacy Policy outlines our policies and procedures on the collection, use, and disclosure of your information when you use our Service. It also informs you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Company (referred to as either "the Company", "We", "Us", or "Our") refers to Sales Force Automation Kenya, 6th Floor Hazina Towers, Nairobi, Kenya.

• Service refers to the mobile application and website operated by the Company.

• Service Providers refers to third-party services such as Google Analytics & Firebase.

• Personal Data is any information that relates to an identified or identifiable individual.

• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.

• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.

• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• Phone number

• Address, City, Country

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to:

• The type of mobile device You use

• Your mobile device unique ID

• The IP address of Your mobile device

• Your mobile operating system

• The type of mobile Internet browser You use

• Unique device identifiers

• Location data, including both foreground and background location information

Location Data

We collect and use location data to support core app functionality and enhance user experience. Our application collects location data even when the app is closed or not in use (i.e., background location access) for the following purposes:

• To support route tracking and reporting functionality for field agents

• To enable real-time location-based services such as mapping and geo-fencing

• For analytics and performance monitoring

• To provide compliance and operational data to the employer or organization using the platform

This background location data is collected only with your explicit consent and may be shared with the authorized employer or organization under whose license the app is being used. Users can opt out of background location access through their device settings at any time; however, doing so may limit the functionality of the Service.

We do not sell or share your location data with any third parties for advertising or marketing purposes.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service

• To manage Your account

• To contact You

• To provide You with news, special offers, and general information about other goods and services

• To manage Your requests

• For business transfers

• For other purposes, such as data analysis, identifying usage trends, and determining the effectiveness of our promotional campaigns

Disclosure of Your Personal Data

Your information, including Personal Data and Location Data, may be disclosed:

• To Service Providers: We use third-party services such as Google Analytics and Firebase to host, analyze, or improve our Service. These providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

• For legal requirements: If required to do so by law or in response to valid requests by public authorities.

Security of Your Personal Data

We take reasonable measures to protect your personal information, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Protection Rights

You have the following rights under ODPC Kenya laws:

• The right to access – You can request copies of your personal data.

• The right to rectification – You can request that we correct any information you believe is inaccurate.

• The right to erasure – You can request that we erase your personal data, under certain conditions.

• The right to restrict processing – You can request that we restrict the processing of your personal data.

• The right to object to processing – You can object to our processing of your personal data.

• The right to data portability – You can request that we transfer the data that we have collected to another organization.

We process your personal data based on your consent, our legitimate interests, the performance of a contract, or compliance with legal obligations, depending on the context.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@sfa.co.ke

• By visiting our website: https://sfa.co.ke/contact-us

• By phone: +254208000052

• By mail: 6th Floor, Hazina Towers, Nairobi, Kenya